Requests for cancellation: Your date of cancellation is on the date we acknowledge the cancellation. Any requests for cancellation must be made by one of these methods: By phone, by email or in writing. The course is only considered cancelled when you have received written or acknowledged email confirmation from New Forest Navigation/New Forest Guided Walking.
Cancellation fees will apply, based on a percentage of the full course/activity price as detailed; 365 to 84 days prior to course start date retention of deposit or 25%. 83 days to 56 days prior to course start date retention of 50%. 55 to 28 days to course start date retention of 75%. 27 to 0 days to course start date retention of 100%. Where possible an alternative course date (postponement) will be offered in lieu of cancelled course.
No refunds on the day for anyone who does not turn up or turns up late. Balance due on the day will remain for the numbers booked. Whilst we will always do our best to ensure that activities go ahead as advertised, we reserve the right to make any changes or cancel courses due to circumstances beyond our control. If we have a course that does not meet the minimum required participation numbers we have the right to book you on another mutually agreeable course or offer a full refund. This will not usually happen within 28 days of the course start date. We cannot accept any responsibility for cancellations (at any times) through situations of Force Majeure; war, terrorist attacks, natural disasters, adverse weather conditions, unsuitable conditions or any such conditions outside our control.